Refund policy

Thank you for choosing Minuteman Defensive Solutions. We are committed to ensuring your satisfaction with your order. If you need to return a purchase, here’s what you need to know:

ELIGIBILITY FOR RETURNS

You have 30 calendar days from the date you received your item(s) to initiate a return. Items must be returned in the same condition as received—unworn, unused, with all original tags and packaging intact, and free from damage.

Please Note: We are unable to accept returns or exchanges for the following items:

  • Items marked as GARAGE SALE, FINAL SALE or CLEARANCE at the time of purchase
  • Hygienic-sensitive or personal care products (e.g., whistles, face paint)
  • Flammable or hazardous items (e.g., matches, etc.)
  • Personal protective equipment (e.g., medical kits with gloves)

RETURN PROCESS

To initiate a return, please contact us to obtain a return authorization before sending any items back.

Customer is responsible for return shipping costs.

Upon receiving your returned item(s), our team will inspect it and process your refund. Refunds exclude original shipping fees and will be issued to the original payment method. It may take up to 10 business days for the refund to appear on your statement. If more than 15 business days have passed since we’ve approved your return, please contact us.

Items returned damaged, opened, or after 30 days are not eligible for refunds.

SUPPLIER STOCK SHORTAGES

If a special order product is unavailable because our supplier is out of stock, we will contact you as soon as possible. You may choose to wait for the next supplier shipment (with an updated delivery estimation) or receive a full refund.

We aim to keep you informed throughout the process and make sure you get the products you need.

ORDER CANCELLATION

Orders may be cancelled at any time before they have been fulfilled. Once an order has been fulfilled, it can no longer be cancelled and a return request must be submitted.

TRAINING CLASS CANCELLATIONS

Students are required to cancel at least 48 hours in advance of a class date in order to receive a full refund. Classes cancelled less than 48 hours before the class will not be refunded. (Special policies regarding private lessons are located on the invoice). Contact us with your name and the class you wish to cancel.

EXCHANGES

We are unable to process direct exchanges through the cart. All exchanges must be handled as a separate return and refund, followed by a new sale processed independently.

MISSING OR DAMAGED-ON-ARRIVAL

If your item is missing or arrives defective or damaged, please contact us immediately with photo evidence of the damage. We will facilitate an exchange or refund promptly.

CONTACT US

For any inquiries or clarifications, feel free to contact our customer support team.